Operations Supervisor

At TC Delivers, we are dedicated to surrounding our organization with quality people who are well trained and dedicated to providing “Best in Class” service to our clients.

We promote the philosophy of exceeding our customer’s expectations and building trust through mutual respect, understanding dedication and communication. Our culture embodies TEAMwork through Creativity, Effectiveness, Innovation and Communication

We seek team prospects who are:

  • * Customer focused
  • * Openly collaborate
  • * Goal oriented
  • * Caring
  • * Change agents
Job Description:

As an Operations Supervisor you will work with the team to meet the company’s productivity standards and requirements. Deploy supervisory skills to hire and train operations staff to perform at peak level.  Analyze operational processes for improvements.  Cooperate with customer service and administrative support to meet desired results.  Accept challenges and problem solve. Serve our client’s by maximize postage savings in all classes of mail through our commingling operations.  A career at TC Delivers will provide you with a trajectory for personal growth and development.   


Under direction from the Operations Manager or Assistant Operations Manager, you will organize the mail flow on the production floor by assessing mail volumes and assigning tasks to staff accordingly to meet client deadlines.

  • * Responsible for overseeing the production workers on designated shifts
  • * Uphold company safety policies and practices
  • * Supervisory responsibilities include interviewing, hiring, training, appraising performance; rewarding and disciplining employees; addressing complaints and solving problems
  • * Carry out supervisory responsibilities in accordance with company policies and applicable laws
  • * Oversee quality throughout the production areas
  • * Assure TQM (Total Quality Management) processes and procedures are followed at all times
  • * Assists Operations Manager in completing required USPS and internal reports; job costing reports and application of all USPS postal regulations
  • * Communicate clearly and succinctly pertinent information between departments and shifts
  • * Offer suggestions regarding increasing efficiency of the use of equipment, working conditions, and motivating employees
  • * Other administration duties as assigned – (payroll, incident reports, coaching, development)
  • * Minimum of one year supervisory experience in any one of the following areas where familiarity of USPS requirements and/or regulations are applied (printing, lettershop, fulfillment, presort, mailroom, and/or associated industries)
  • * Minimum of two years of progressively responsible experience in a production or mailing industry environment
  • * Strong knowledge of MS Excel and/or MS Access along with basic knowledge of MS Word, MS Outlook
  • * Ability to safely lift up to 50 lbs., or current maximum allowed by the state of Florida
  • * Walk, stand, stoop, and bend 80% of the time with or without accommodation
  • * Based on client/operational needs, willing and able to work as needed.

TC Delivers is a comprehensive mail services provider.  We provide a variety of services including database management, digital color/monochrome transactional/non-transactional printing, lettershop, warehousing, fulfillment, and postal presorting services.  We serve local, regional and national clients that leverage our multi-location production facilities, industry experience and dependable staff to achieve the highest value regarding their production and mailing needs.  TC Delivers is a private, family oriented company that looks forward to earning your employment!

Please fill out the job application and email it to hr@tcdelivers.com
* Mandatory fields are marked with red.

What Our Customers Are Saying

  • Partnering with TC Delivers has been one of the best choices we made. We have worked with them for a number of years and it has always been a great experience. I know I can rely on them to give us the best service possible. The team at TC is top notch and I know the future will only bring better things. Our salesperson makes sure to keep us up to date with any mailing solutions we need.


  • We have used TC Delivers as our presort service for the past five years. Although our output volumes have significantly increased during this time, their knowledgeable staff has maintained the same high levels of quality, efficiency, and care with our mail. I look forward to our continued business together and highly recommend TC Delivers for anyone looking for a professional, reliable, and friendly presort service.

    Insurance Industry

  • Great communication & collaboration while working with this vendor.

    State/City/County Government

  • Very professional, great company to work with.

    State/City/County Government

  • TC Delivers has been a great partner to work with. They helped create an outstanding team environment that helps us achieve our mailing/processing goals and demands whenever a new challenge arises.


  • TC Delivers has done a great job growing along with our company, keeping up with the increased business and higher monthly mailing volumes associated with that growth. Our salesperson is always on top of quotes for projects, helps keep us on point for our escrow balances, and her expertise has helped to find cost savings for our company. The Senior Data Processing Technician does an incredible job with all the day to day processing, as it runs seamless. His attention to detail helps to account for the accuracy he displays on all the Special Mailing projects, as well as the new projects that he has to implement that are thrown his way. TC Delivers is a top notch vendor to utilize when looking for savings and accuracy on all your mail solutions.

    Financial Services Organization

  • Our company has been working with TC Delivers for the last 7 years and have always been completely satisfied with their performance. They are customer service oriented and always meeting the time frames we have for sensitive jobs.

    Furniture Chain

  • When our company first opened an office in Florida in 2012, we used TC to ship all of our mail for us. In 2014 our corporate office decided that we should be unified with all of our offices throughout the country so they moved us to another presort facility. We had many problems with that other facility (mailings not reaching their destination in a timely fashion, etc).
    At the beginning of the year we switched back to TC and we could not be happier. We have not had customer complaints about mail not getting somewhere on time. Our salesperson is very helpful and is always willing to answer any questions we may have. We are very glad we are back with TC and will recommend them to anyone!

    HOA Management

  • I’ve been extremely satisfied with TC Delivers customer support, professionalism, and quality of work. I have thrown many different projects at TC Delivers and they always comes through for us. My favorite part of dealing with them is they never reply to a request with “NO we can’t do that”, they always start out with “Let’s see what we need to do to take care of that for you” and that is “CUSTOMER SERVICE”. Our everyday mailings, proof of mail, fulfillment and presort is always taken care of very professionally, their pick-up drivers are on time and courteous.

    Insurance Industry

  • We have solely used TC Delivers mailing services for 2 years. Our account managers work diligently to not only meet, but exceed our expectations. Any questions and new efforts are quickly answered and assisted in planning. It’s so refreshing to do business with an affordable and professional family-owned and operated company.

    Direct Mail Catalog Provider

  • Our company goes to TC Delivers for all of our printing needs. They always respond quickly to our requests for quotes and get the product out to us in a very timely manner. We use them for mailers, informational cards and specialized projects as well. Their prompt service and outstanding customer service is what keeps us coming back!

    State/City/County Government

  • We have been with TC Delivers for many years and we have been very pleased with their service for us. TC has friendly staff and drivers, willing to be of help even when we need extra services like trays & sleeves. Their pricing is very competitive and they are willing to work with us on large projects as well as small. We will be using them in the future and would highly recommend their services.

    International Non-Profit

  • Working with TC Delivers has truly been a great all around experience. They accommodate our schedule changes, and the drivers always provide quality customer service. We appreciate our relationship with TC Delivers, and look forward to a continued partnership.

    Recycling Industry

  • TC was easy to do business with and delivered the campaign that we needed several times.

    Healthcare Provider

  • I have had the pleasure of working with TC Delivers for the past 12 years. We have produced a number of projects together- both large and small, and a number of ongoing ones. During this time, the service has been outstanding and it is their attention to detail that really shines. Once I turn it over to TC Delivers, I no longer have to worry about it. And that more than anything says more about working with them- it’s nice to have a partner who walks the walk. I would whole-heartedly recommend TC Delivers for pretty much any direct mail and fulfillment project that you would have. It’s worry free!

    National Franchise Owner

  • TC Delivers has delivered consistent quality service to us for over five years. Their prompt, professional and reliable customer service is what sets them apart, saving us time and money without any headaches.

    Logistics Industry

  • The staff over at TC Delivers helps our daily mailings fulfill with ease. They are always eager to help, and wonderful to work with.

    Credit Union