When Should I Consider Outsourcing?

February 6, 2019

Have you ever considered outsourcing some on your organizations non-core functions?

    • *  Mail Metering
    • *  Statement Printing
    • *  Direct Mail Campaigns
    • *  Presorting

These are all services that are provided by TC Delivers to many organizations similar to yours. Should you consider outsourcing these services?

When evaluating a function as a candidate for outsourcing, the three most important factors to consider are:

  • *  Is it a core competency directly related to the business?
  • *  What are my internal equipment (leases, rentals and service agreements) and personnel costs compared to outsourcing?
  • *  Could the personnel assets allocated to these services be better used elsewhere?
  • *  Could the space utilized by the equipment that provides these services be more valuable used for something else?
  • *  Is there internal subject matter expertise that remains current on equipment and processes?

The core competency issue is often a topic of fierce debate. One could argue that an insurance company should outsource the mail operation because it’s not directly related to insurance. On the other hand, mail is probably the most common form of communication between an insurance company and its customers. A function is a core competency if it’s a service your customers expect, it has a direct impact on your customers’ perceptions of the company, or it has a significant impact on the bottom line.

The main business driver that leads most companies to outsource is financial. An external vendor tends to be able to provide the service at a lower cost than the internal operation. To make this determination, managers must be able to quantify the real costs of a specific process or product. This begins with keeping accurate measurements of volumes, labor and materials. Then apply all charges, including indirect and overhead costs, to develop an accurate cost per piece. This is the baseline when comparing an internal cost against bids from vendors.

Subject matter expertise may be the most important factor to consider. The management and staff must consistently display technical proficiency and industry knowledge. This requires on going education, participation in outside trade shows and other industry events. Further, the manager should be a proactive internal consultant who develops solutions for the business units. The internal operations leadership should be active participants in industry trade associations and attained professional certification.

If a process is critical to the customer relationship, and the in-house operation performs that function at a reasonable cost while adding value to the company, then that activity should be kept in-house. But if the process has no strategic value, is costly to produce, or the internal organization has no special capabilities, then consider outsourcing.

Whether or not a company decides to outsource a certain function, that decision should be reviewed on a regular basis. The organization should continually examine its processes and reevaluate how to improve their impact on customer relationships. Also, shifts in technology, production costs and corporate organizational structure can impact the decision whether or not to outsource or bring a function back in-house.

TC Delivers could help facilitate these decisions by providing a no cost analysis of your internal operations. Together we could review the comparisons to make an educated decision on whether or not to outsource.

What Our Customers Are Saying

  • Partnering with TC Delivers has been one of the best choices we made. We have worked with them for a number of years and it has always been a great experience. I know I can rely on them to give us the best service possible. The team at TC is top notch and I know the future will only bring better things. Our salesperson makes sure to keep us up to date with any mailing solutions we need.


  • We have used TC Delivers as our presort service for the past five years. Although our output volumes have significantly increased during this time, their knowledgeable staff has maintained the same high levels of quality, efficiency, and care with our mail. I look forward to our continued business together and highly recommend TC Delivers for anyone looking for a professional, reliable, and friendly presort service.

    Insurance Industry

  • Great communication & collaboration while working with this vendor.

    State/City/County Government

  • Very professional, great company to work with.

    State/City/County Government

  • TC Delivers has been a great partner to work with. They helped create an outstanding team environment that helps us achieve our mailing/processing goals and demands whenever a new challenge arises.


  • TC Delivers has done a great job growing along with our company, keeping up with the increased business and higher monthly mailing volumes associated with that growth. Our salesperson is always on top of quotes for projects, helps keep us on point for our escrow balances, and her expertise has helped to find cost savings for our company. The Senior Data Processing Technician does an incredible job with all the day to day processing, as it runs seamless. His attention to detail helps to account for the accuracy he displays on all the Special Mailing projects, as well as the new projects that he has to implement that are thrown his way. TC Delivers is a top notch vendor to utilize when looking for savings and accuracy on all your mail solutions.

    Financial Services Organization

  • Our company has been working with TC Delivers for the last 7 years and have always been completely satisfied with their performance. They are customer service oriented and always meeting the time frames we have for sensitive jobs.

    Furniture Chain

  • When our company first opened an office in Florida in 2012, we used TC to ship all of our mail for us. In 2014 our corporate office decided that we should be unified with all of our offices throughout the country so they moved us to another presort facility. We had many problems with that other facility (mailings not reaching their destination in a timely fashion, etc).
    At the beginning of the year we switched back to TC and we could not be happier. We have not had customer complaints about mail not getting somewhere on time. Our salesperson is very helpful and is always willing to answer any questions we may have. We are very glad we are back with TC and will recommend them to anyone!

    HOA Management

  • I’ve been extremely satisfied with TC Delivers customer support, professionalism, and quality of work. I have thrown many different projects at TC Delivers and they always comes through for us. My favorite part of dealing with them is they never reply to a request with “NO we can’t do that”, they always start out with “Let’s see what we need to do to take care of that for you” and that is “CUSTOMER SERVICE”. Our everyday mailings, proof of mail, fulfillment and presort is always taken care of very professionally, their pick-up drivers are on time and courteous.

    Insurance Industry

  • We have solely used TC Delivers mailing services for 2 years. Our account managers work diligently to not only meet, but exceed our expectations. Any questions and new efforts are quickly answered and assisted in planning. It’s so refreshing to do business with an affordable and professional family-owned and operated company.

    Direct Mail Catalog Provider

  • Our company goes to TC Delivers for all of our printing needs. They always respond quickly to our requests for quotes and get the product out to us in a very timely manner. We use them for mailers, informational cards and specialized projects as well. Their prompt service and outstanding customer service is what keeps us coming back!

    State/City/County Government

  • We have been with TC Delivers for many years and we have been very pleased with their service for us. TC has friendly staff and drivers, willing to be of help even when we need extra services like trays & sleeves. Their pricing is very competitive and they are willing to work with us on large projects as well as small. We will be using them in the future and would highly recommend their services.

    International Non-Profit

  • Working with TC Delivers has truly been a great all around experience. They accommodate our schedule changes, and the drivers always provide quality customer service. We appreciate our relationship with TC Delivers, and look forward to a continued partnership.

    Recycling Industry

  • TC was easy to do business with and delivered the campaign that we needed several times.

    Healthcare Provider

  • I have had the pleasure of working with TC Delivers for the past 12 years. We have produced a number of projects together- both large and small, and a number of ongoing ones. During this time, the service has been outstanding and it is their attention to detail that really shines. Once I turn it over to TC Delivers, I no longer have to worry about it. And that more than anything says more about working with them- it’s nice to have a partner who walks the walk. I would whole-heartedly recommend TC Delivers for pretty much any direct mail and fulfillment project that you would have. It’s worry free!

    National Franchise Owner

  • TC Delivers has delivered consistent quality service to us for over five years. Their prompt, professional and reliable customer service is what sets them apart, saving us time and money without any headaches.

    Logistics Industry

  • The staff over at TC Delivers helps our daily mailings fulfill with ease. They are always eager to help, and wonderful to work with.

    Credit Union